Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way.

Key Takeaways:

• How to constantly improve and get better through analyzing everything
• Follow a process so you can repeat what works and remove what doesn't
• Ask questions to understand the customer. Each one is different and needs to understand who they are
• Focus on engagement and trust

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