Summary
Martyn Redstone, an expert in conversational AI, discusses his career journey, the evolution of mobile communications, and his passion for communication and conversational AI. He shares insights on the challenges of training and implementing conversation tech, the shift in customer requests for AI tools, and the recruiting workflows that are not easily replaced by AI. He also highlights the transferable skills needed for transitioning into AI roles and discusses innovative trends in conversation tech. Lastly, he talks about how he introduces AI to his children and the future of work.

Takeaways

• Martyn Redstone started his career in sales and operations before transitioning to HR and recruitment.
• The evolution of mobile communications has been a significant part of Martyn's career, from analog to digital to the current voice-driven technology.
• Martyn is passionate about communication and conversational AI, which led him to explore the use of AI in recruitment processes.
• Implementing conversation tech can be challenging, with pushback from people and the need for post-implementation learning and onboarding.
• The future of work will involve AI-powered careers, and there is a need for conversation designers and prompt designers in the AI field.
• The conversation tech industry is experiencing a shift towards a hybrid approach combining NLU and large language models.
• It is important to introduce AI to children and educate them about its capabilities and limitations.
• AI tools like transcription tools and large language models are useful in workflows, but there are still aspects of recruiting that require human involvement.