Upending the status quo. That’s a given with new mobility. So how do local and state governments work with manufacturers and product and service providers in helping the public both understand and become engaged in the promises of change? We spoke with Claudia Bilotto, WSP USA's transportation and infrastructure area manager for the city of Atlanta at this year’s Transportation Research Board’s annual meeting in Washington, D.C. As an advisor to both government and private industry, she shares some of her best practices and ideas in this edition of POLICYSMART.