On this episode of Driving Insights, we explore how service departments can turn repeat repairs into powerful opportunities to build trust and loyalty. Learn effective strategies for managing customer comebacks with professionalism, structured processes, and genuine care, transforming potentially challenging moments into lasting relationships. From handling customer frustrations to implementing the R.A.L.L.Y. Method and quality control practices, this episode provides actionable insights for any Fixed Ops team looking to strengthen customer bonds and improve service efficiency. Tune in to see how the right approach to repeat repairs can elevate your department’s performance and customer satisfaction.

Episode 38 Homework - ⁠⁠Download