On this episode of Driving Insights, we dive into the art of building genuine value in every customer service visit. Learn how each interaction, from the first phone call to follow-up, can foster trust, strengthen customer relationships, and boost retention. We’ll explore strategies to create a seamless and memorable experience that keeps customers coming back, transforming routine visits into lasting connections. Tune in to find out how simple adjustments in communication, preparation, and follow-through can make a big impact on your Fixed Operations department's success.

Episode 39 Homework - ⁠⁠Download