Dr. Sergio Sanchez has sat in seats most IT leaders never will. Operating rooms. Gaming studios shipping Call of Duty. Apple's Genius Bar. Catholic Church administration with 72-year-old nuns who never touched computers.

His diagnosis? IT speaks a language nobody else understands. "We assume that everybody has the same knowledge that we do," he says. Meanwhile, users with AOL accounts become prime targets for scams.

We get into why cybersecurity is a communication problem, not a budget problem. How to translate tech-speak for executives who sign the checks. And why programmers will become bug hunters in 18 months.

The biggest takeaway? "No matter how much money you invest in cybersecurity, take one person to click the wrong link and all that money goes out the window."