Learning from Smart People

4. Creating a Customer Experience with Bob Pacanovsky

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Bob Pacanovsky joined "Learning from Smart People" to share his expertise on raising the bar with customer service to create a "Customer Experience." He brought his knowledge, experience, expertise and 3 black tuxedos.

During this interview, Bob shared the following insights:

  • The difference between Customer Service and creating a Customer Experience
  • The importance of understanding first and foremost what business are you in
  • What the Black Tie Experience is all about
  • How to create more Brand Ambassadors for your business
  • How to create a culture of excellence in your organization

    • At the end of the interview, Bob made a very generous offer for our listeners. If you would like to get his "25 for 25" article or schedule a "Free 20" consultation phone call, shoot him an email at the address below.

    In the meantime, I would encourage you to check out his website and connect with him on social media.

    Email Address: [email protected] 

    Phone: 330-352-6084
    Website: http://www.bobpacanovsky.com 
    Twitter: http://www.twitter.com/BobPacanovsky
    Facebook: https://www.facebook.com/BobPacanovskyBlackTie/  
    Instagram: http://instagram.com/black_tie_experience
    Linkedin: https://www.linkedin.com/in/bob-pacanovsky-/

    Thank you for listening to the show. If you are enjoying “Learning from Smart People” I would encourage you to subscribe to the show on your favorite podcast platform.

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    • http://www.twitter.com/LFSPPodcast
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      • You can also use the “Contact” page on the "Learning from Smart People" website.

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      Learning from Smart PeopleBy Rob Oliver
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