Everything breaks at 3:00 a.m. No one wants a team of engineers managing incidents on little to no sleep. Think about how tired you were the morning after the last all-nighter you pulled. Coffee can only do so much. If you work in any type of technical operations role you know how easy it is for on-call to take over your life. When managing an on-call team, you must think about the human side of on-call to avoid employee burnout and alert fatigue. In this session we will outline a four-step process to streamline incident management, review how to manage alerts through VictorOps, and give your team their lives back!

Speaker(s)
Bethany Abbott, TechOps Manager, NS1

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT1968.pdf?podcast=1577146210

Product: VictorOps

Track: IT Operations

Level: Good for all skill levels