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4. Feedback & Difficult Conversations: Speak Now (HR's Version) 🗣
Regular feedback at work (both positive and constructive) is so important to employee well-being, development and performance.
So why do people find it so awkward? And what's the best way to give negative feedback that is actually constructive and effective?
Just a few of the hot topics we'll cover:
✨ How to adjust your feedback to the situation, relationship, cultural context and specific behaviours you want to enforce
✨ Helpful frameworks for sharing feedback and mediating conflicts (in as little as 15 minutes!)
✨ The 3 golden rules of deciding whether you should share a piece of feedback
Let us know your thoughts!
Prefer your podcasts more visual? This episode is also available on YouTube! Search "7people podcast"
Chapters
0:36 Today’s topic: Feedback and Difficult Conversations
1:29 Work dilemmas: Dealing with a colleague's body odor
2:09 The 'smell-er' needs to tell the 'smell-ee' (?!)
3:20 Adjust your feedback to different relationship/cultural contexts
4:02 High vs low context communication cultures: e.g. The Netherlands vs Brazil
5:13 Work dilemmas: Dealing with an overly-loud colleague or office
6:12 Do we need to embrace conflict?
6:54 Your problem is not everyone’s problem
7:38 Work dilemmas: Dealing with micromanagers
10:37 Useful feedback framework models (SBI, COIN)
12:57 How feedback impacts performance and productivity
13:50 Handling positive vs negative feedback: reinforcing vs redirective approaches
15:15 Watch out for your feedback debt!
17:32 Work dilemmas: Giving pushback to CEOs/higher leadership
20:01 Always, always show the data
23:08 Work dilemmas: Managing conflicts between other team members
24:03 How to resolve a conflict in 15 minutes? Try this mediation tool!
26:36 When is workplace conflict actually an HR problem?
29:30 The importance of timely feedback
30:22 Adapting your feedback to different situations
31:39 Top feedback and management tips for new managers
33:58 Should I give that feedback? 3 rules to follow
34:18 Why we don’t recommend the popular sh*t sandwich model
35:48 Concluding thoughts
About this podcast
Say hello to your favourite new HR podcast! 👋🏻 Join People & Culture professionals Flo & Paul from 7people as they dissect the weird, funny and strange topics they encounter in their day-to-day HR work. Each episode we'll focus on a variety of People-related topics and share our experiences, stories, tips and tricks, inspired by the many fascinating real-life "Have you got 5 minutes?" questions shared by our listeners.
Thank you to our friends at Personio for sponsoring this podcast.
About 7people
7people is a People and Culture consultancy based in Amsterdam. We're on a mission to create irresistible organizations, by providing practical and creative HR solutions for start-ups, scale-ups and innovative companies all across Europe (and beyond!).
For more cool HR insights, follow us on LinkedIn (@7people), Instagram (@7people_team) or subscribe to our monthly newsletter through our website (www.7people.team).
View all episodes
By 7peopleRegular feedback at work (both positive and constructive) is so important to employee well-being, development and performance.
So why do people find it so awkward? And what's the best way to give negative feedback that is actually constructive and effective?
Just a few of the hot topics we'll cover:
✨ How to adjust your feedback to the situation, relationship, cultural context and specific behaviours you want to enforce
✨ Helpful frameworks for sharing feedback and mediating conflicts (in as little as 15 minutes!)
✨ The 3 golden rules of deciding whether you should share a piece of feedback
Let us know your thoughts!
Prefer your podcasts more visual? This episode is also available on YouTube! Search "7people podcast"
Chapters
0:36 Today’s topic: Feedback and Difficult Conversations
1:29 Work dilemmas: Dealing with a colleague's body odor
2:09 The 'smell-er' needs to tell the 'smell-ee' (?!)
3:20 Adjust your feedback to different relationship/cultural contexts
4:02 High vs low context communication cultures: e.g. The Netherlands vs Brazil
5:13 Work dilemmas: Dealing with an overly-loud colleague or office
6:12 Do we need to embrace conflict?
6:54 Your problem is not everyone’s problem
7:38 Work dilemmas: Dealing with micromanagers
10:37 Useful feedback framework models (SBI, COIN)
12:57 How feedback impacts performance and productivity
13:50 Handling positive vs negative feedback: reinforcing vs redirective approaches
15:15 Watch out for your feedback debt!
17:32 Work dilemmas: Giving pushback to CEOs/higher leadership
20:01 Always, always show the data
23:08 Work dilemmas: Managing conflicts between other team members
24:03 How to resolve a conflict in 15 minutes? Try this mediation tool!
26:36 When is workplace conflict actually an HR problem?
29:30 The importance of timely feedback
30:22 Adapting your feedback to different situations
31:39 Top feedback and management tips for new managers
33:58 Should I give that feedback? 3 rules to follow
34:18 Why we don’t recommend the popular sh*t sandwich model
35:48 Concluding thoughts
About this podcast
Say hello to your favourite new HR podcast! 👋🏻 Join People & Culture professionals Flo & Paul from 7people as they dissect the weird, funny and strange topics they encounter in their day-to-day HR work. Each episode we'll focus on a variety of People-related topics and share our experiences, stories, tips and tricks, inspired by the many fascinating real-life "Have you got 5 minutes?" questions shared by our listeners.
Thank you to our friends at Personio for sponsoring this podcast.
About 7people
7people is a People and Culture consultancy based in Amsterdam. We're on a mission to create irresistible organizations, by providing practical and creative HR solutions for start-ups, scale-ups and innovative companies all across Europe (and beyond!).
For more cool HR insights, follow us on LinkedIn (@7people), Instagram (@7people_team) or subscribe to our monthly newsletter through our website (www.7people.team).