Let's get real....commercial property owners and managers are concerned their tenants may leave to the competition when their lease expires. In this quick 15 minute clip - Justin Cazana, Principal at Avison Young in Knoxville, Tennessee, shares a tactic to keep 'em happy. This is not theoretical stuff - this is what he figured out while in the trenches down south. The great part is that it's really practical to do. Sit back and enjoy!