In this first solo episode of the Agency Spark Podcast, Sara talks on her background and 4 key client management lessons learned over the past couple years. Sara Nay is the COO at Duct Tape Marketing and founder of Spark Lab Consulting with over 12 years of experience in the small business space. She oversees the day-to-day operations to support the growth of both businesses with a focus on strategic planning, consultant network coaching, and client success.