Marc Bernstein discusses the insight backlog, managers already knowing what "good" looks like, letting agents choose, and how conversation analytics provide recommendations at an almost silly micro level.
 
<a href="https://www.linkedin.com/in/baltoceo/" target="_blank">Marc Bernstein</a> is the CEO of Balto.

Marc Bernstein discusses the insight backlog, managers already knowing what "good" looks like, letting agents choose, and how conversation analytics provide recommendations at an almost silly micro level. Marc Bernstein is the CEO of Balto.

Marc Bernstein discusses the insight backlog, managers already knowing what "good" looks like, letting agents choose, and how conversation analytics provide recommendations at an almost silly micro level.
 
<a href="https://www.linkedin.com/in/baltoceo/" rel="noopener noreferrer">Marc Bernstein</a> is the CEO of Balto.

4 Principles for Conversation Excellence w/ Marc Bernstein

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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4 Principles for Conversation Excellence w/ Marc Bernstein

4 Principles for Conversation Excellence w/ Marc Bernstein

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