We discuss the 4 essential steps every business owner must perform in 5 minutes with the customer before detailing the car. Is this a customer you want? Did you inspect his car before accepting the job? Was there "price haggling" before any work was performed and how do you avoid it? All these questions are answer on this episode, along with Irish Rob and his perspective on UK cars vs US cars, the detailing craz across the pond, and he compares the "Festival of Speed" vs Pebble Beach. This is a must listen to!