Christopher Gales is the Senior Director of Documentation at Splunk. He has more than 20 years of experience in technical communications and engineering program management. In Splunk, he leads a team of 40+ writers, who form one of the best tech comm teams in the industry today. In this episode, he talks about reaching senior levels in a tech writing career, the organization of his team, the importance of customer feedback in our field, how to instill a documentation culture in our companies and what to look for when hiring writers.

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