Today’s guest is Aditya HK, who is an Analytics Manager at Swiggy, where he is working on topics spanning Delivery Experience Analytics, Demand Supply Planning, Core Logistics, Location Intelligence and Geo-spatial Analytics. Prior to this, he worked at Citibank on Retail Store Analytics, Customer Life Cycle Management and Credit Card Campaign Management. In this episode, Aditya and I talk about what makes a good customer experience, how companies measure it, and a framework he is working on to make prioritization decisions on ideas that focus on improving customer experience. We also talk about how Product Managers can work best with Analytics teams.

LinkedIn: Aditya HK