Topics:

This week we welcome back Ryan Grimes, President of My IT Indy. https://myitindy.com/

• Ryan speaks about how his business has changed since he was first on the show in 2014 (Episode 43)

• Who consults the consultant?

• The group speaks about UniFi and notification issues.

• Ryan discusses a story about dealing with a client that went silent, and what he learned from it.

• Ryan also shares his personal experience with COVID, and how it affected his personal and business life.

• One of Ryan’s ex-clients was phished after ending the business relationship.

• The group talks about the problems small business owners face.

• Joe brings up the security issues that clients often have which leads to a more in depth discussion about cybersecurity.

• Clients will often zone out on important topics. Sometimes it takes the “cool” features to get buy-in.

• Collaborating with others in our industry can create benefits for us all.

• “Be excellent to each other and don’t be a butthead.”