Joe performed a fully remote project with a client where he had to help extend their Eero network into their outdoor garage studio all through email.

He works on a similar project for another client who gives him hard time about billing and the story ends with a surprising twist.

The group talks about the difficulty of charging for remote work.

How and when should you let a client know that there are going to be billable charges for a remote assessment and evaluation?

Some difficult clients aren’t worth the money. But it’s a tough decision if they represent a large portion of income.

Joe talks about “Fire Client Friday”.

When does a client go too far?

The group discusses how to figure out who you want to work with.

Sam feels like he’s in an awkward position of assisting a previous employee of a client who may be turning around and billing for the answers.

Joe and Jerry give Sam good advice on how to approach the issue.