Command Control Power: Apple Tech Support & Business Talk

404: Let's Just Say His Name Was Bill


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Topics:
  • Joe performed a fully remote project with a client where he had to help extend their Eero network into their outdoor garage studio all through email.

  • He works on a similar project for another client who gives him hard time about billing and the story ends with a surprising twist.

  • The group talks about the difficulty of charging for remote work.

  • How and when should you let a client know that there are going to be billable charges for a remote assessment and evaluation?

  • Some difficult clients aren’t worth the money. But it’s a tough decision if they represent a large portion of income.

  • Joe talks about “Fire Client Friday”.

  • When does a client go too far?

  • The group discusses how to figure out who you want to work with.

  • Sam feels like he’s in an awkward position of assisting a previous employee of a client who may be turning around and billing for the answers.

  • Joe and Jerry give Sam good advice on how to approach the issue.

...more
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Command Control Power: Apple Tech Support & Business TalkBy Jerry Zigmont, Joe Saponare, Sam Valencia

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4.7

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