How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliam In this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.

How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliamIn this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.

How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliam In this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.

41: Leadership from the Front Line

For more than 12 years, Heather and Paul Christie have been helping executives and entrepreneurs accelerate change in every aspect of business. We are in the fastest changing business environment we have ever seen. Join Heather and Paul for the Evolve To Win show and stay ahead of the game. Heather Christie, who holds a Juris Doctor (JD) degree and Certified Speaking Professional (CSPS) designation, practiced law for 10 years and was partner in a prominent Chicago law firm where she concentrated on legislative and regulatory law. Paul Christie is an entrepreneur who has owned multiple businesses in Chicago. He also worked as regional sales manager for Ingersoll. Both Heather and Paul are certified executive and business coaches and co-founded Evolve Global.

Business

For more than 12 years, Heather and Paul Christie have been helping executives and entrepreneurs accelerate change in every aspect of business. We are in the fastest changing business environment we have ever seen. Join Heather and Paul for the Evolve To Win show and stay ahead of the game. Heather Christie, who holds a Juris Doctor (JD) degree and Certified Speaking Professional (CSPS) designation, practiced law for 10 years and was partner in a prominent Chicago law firm where she concentrated on legislative and regulatory law. Paul Christie is an entrepreneur who has owned multiple businesses in Chicago. He also worked as regional sales manager for Ingersoll. Both Heather and Paul are certified executive and business coaches and co-founded Evolve Global.

For more than 12 years, Heather and Paul Christie have been helping executives and entrepreneurs accelerate change in every aspect of business. We are in the fastest changing business environment we have ever seen. Join Heather and Paul for the Evolve To Win show and stay ahead of the game. Heather Christie, who holds a Juris Doctor (JD) degree and Certified Speaking Professional (CSPS) designation, practiced law for 10 years and was partner in a prominent Chicago law firm where she concentrated on legislative and regulatory law. Paul Christie is an entrepreneur who has owned multiple businesses in Chicago. He also worked as regional sales manager for Ingersoll. Both Heather and Paul are certified executive and business coaches and co-founded Evolve Global.

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41: Leadership from the Front Line

41: Leadership from the Front Line