Sam gives a shoutout to Armin Briegel of Scripting OS X for solving a huge problem he was having. If you’re not subscribing to his site, you should be.

Being a part of the Mac Admins community is invaluable.

Joe talks about creating a custom AppleScript to sync data in the Photos app. Jerry brings up an interesting point about support over the network.

Note to self: Triple the estimate when quoting a scripting/automation job!

The group talks about their automation processes.

One of Sam’s old difficult clients who he had not talked to in years reached out to him for help. He was not sure how to respond.

Joe shared a similar story about a client who rebook things off with him coming back after years.

Jerry says that taking notes can be extremely helpful especially when trying to remember what happened with a client in the past. Daylite is an excellent tool for documenting this information and attaching to a client record.

Sam tried to part ways with a client that was very time consuming but he didn’t have the heart.

Joe shares a tip on setting up hot corners because even though they’ve been useful, they also drive him crazy.

Shoutout to the TidBits content newsletter for sharing tips that even the professionals don’t know!