Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. In this episode of World Wide Technology's (WWT) TEC37 series on Digital Workspace, WWT's Ed Villarreal and Kim Kimkenben are joined by Google Cloud's Kishor Aher to discuss how to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.

Presenters

 

Ed Villarreal, WWT

 

Kim Kiekeben, WWT

 

Kishor Aher, Google Cloud

 

Robb Boyd, Host

 

WWT Related Content

 

What is Google CCAI?

 

Is Your Contact Center Ready For AI?

 

Infusing AI into Your Contact Center

 

Modern Contact Center Briefing

 

Cloud vs On-Premise Contact Center: What is the Right Option?

 

WWT's Contact Center Practice