On this episode of Driving Insights, we explore how your service department’s phone interactions can impact customer loyalty and retention. Learn how to evaluate the customer experience, identify common pitfalls, and implement practical strategies to improve every call. Whether it’s hold times, tone of voice, or information clarity, small changes can make a big difference in how customers perceive your business. Don’t miss this deep dive into creating a better first impression over the phone.

Episode 42 Homework - ⁠⁠Download