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Topics:

• Jerry recently took the Addigy Certified Expert training

• Text Sniper is an incredibly useful tool that is like OCR for your screen: https://www.textsniper.app.

• Jerry uses it during a presentation to capture text for notes.

• Addigy integrating Splashtop is a welcome addition to their feature set for remote support.

• Joe tells a funny story about Outlook reminders in his latest peeves corner.

• He prefers first party because he likes to know Apple’s solution first and know the ins and outs.

• The group discusses Mail issues.

• Western Digital MyCloud Drive isn’t our favorite choice for customers.

• We have to choose the right equipment or software for our clients based on what is right for them but also what we can support well.

• Sam shares a funny story about trying to talk to a tech person at Staples.

• Should the group start a show where they go to local stores and ask tech questions?

• Joe talks about the times before he was an Apple consultant and shares the story about how he found out about the Apple Consultants Network.

• Is Sam Neo from the Matrix?

• The crew talks about older, unreliable software like Retrospect

• Jerry has an internet recovery issue with a local Mac mini acting as a content cache