Enquiries are okay, but nobody likes getting complaints from customers, and in this episode of Compliance That Makes Sense I am going to share some tips on what you can do to avoid them! I use examples to explain why it is important to have simple, transparent T’s and C’s, and the upsides and downsides of offering a long guarantee period on your product.   If you found value in this episode, I would really appreciate if you could leave a review! My mission is to help and support as many FinTech startups as possible, and when you leave a positive review, more people can find this podcast and help their companies! If you are on Apple, just click here to review, select “Ratings and Reviews” and “Write a Review” and tell me what your favorite part of the podcast is.      Today's episode:   [00:32] Hey guys! Today we are going to take about how to reduce the number of customer complaints.    [01:07] The reason I decided to do an episode on this topic.    [02:54] Why I think you should make your T&C’s as simple as possible.    [04:22] Examples of customer enquiries (which are different to customer complaints).     [05:36] What a formal customer complaint is.    [06:41] An example that highlights why having easily understandable T&C’s will benefit you.    [08:58] Why my business mentor recommends offering a long guarantee period.   [11:00] Some downsides of offering a long guarantee period.    [11:45] Common customer complaints relating to fintech services.   [15:15] Bye for now!

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