Erica and Brian talk about why you need a community roadmap, how to build it, and how to present it in your organization.

• Community Industry News:
  • Fhiwa Ndou joined Merit America as Sr. Manager, Community Activation
• Building A Roadmap:
  • Resource: Sample Community Roadmap
  • Resource: Community Headcount & Budget Planning Template
  • Brian’s decision making framework
• Sponsored By:
  • Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences.
  • C School will help get hands-on education, mentorship, independent practice, and land a full-time job in community.