Most People Don't... But You Do!

#44 "BEING KIND WHILE BOOKING A BILLION DOLLARS"; Doug Baarman's Craftful Creation of Indestructible Loyalty


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Today's podcast guest is Doug Baarman, Hospitality Consultant, Meeting/Event Strategy & Execution Expert, and one of the MOST GENUINE HUMAN BEINGS ON THIS PLANET.  His kind, caring approach has earned him immense loyalty from his team, from his customers, and massive respect from the industry.  He is a very close family friend and a partner with me on several projects.  Doug grew up in Michigan where he learned the meaning of hard work and dedication from his parents.  As the youngest of three boys, the Baarman family stressed the importance of family dinners and sharing of learnings daily.

We discuss:

-What he learned about leadership by playing football for Ferris State
-Staying calm and collective on the surface, despite paddling feet below the water
-How to handle pressure and being confident for your team
-Why he will only give credit to others when asked about his team producing a BILLION DOLLARS in hotel revenue
-Creating loyalty through his entire career, and a gentleman I would follow anywhere
-Bringing out the BEST in others, and PULLING everyone UP with him
-Solving problems after finding out about the situation
-Always making it about the customers and his team
Doug is a Senior Vice President of ConferenceDirect, the Founder/CEO of Hospitality Lifestyles, and a contributor to the Ferris State University Hospitality Management Program.
http://hospitalitylifestyles.com/about/


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