We’ve spent a ton of time collecting new customers over the holiday so the question remains, how do we turn those “seasonal shoppers” into lifelong customers? To help generate some effective ideas, we sat down with Susan Mees, a digital marketer with a deep background in community management who loves analytics, measurable goals, and testing new methods of reaching people. As a freelancer, Susan’s most recent experience is in healthcare, consumer products, early education, and financial services working primarily on customer success and community initiatives. Susan is also the co-founder of the freelance collective Co Conspirators Agency. Today's the day to think more about your customer success strategy - take a listen for all the tips.

Have questions?

Send them my way to [email protected]

Want to connect with Susan?

Website: susanmees.com

Email: [email protected]