Howard Brown (CEO at RingDNA) joined Scott Britton and I on the Business Is Human podcast. Here are some key takeaways from the conversation:

Allowing people to autonomously enable themselves with software is a huge opportunity.

Hire people that can be coached, enjoy coaching, and have a thirst for learning

Create a culture where making mistakes is celebrated.

Coaching your people should not be an afterthought, it should be the first thought.

AI is not about replacing people, it is about augmenting and enhancing them.

It’s all about taking data, normalizing it, and using it to draw insights that allow you to improve customer or employee experiences.