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-PsiMac was closed for the holiday break but Joe needed to be available for customers. He has to deal with a client billing issue. 

-Joe takes copious notes not only for his own team but for the benefit of the clients.

-With the amount of effort that goes into preparing some detailed quotes and projects, should the client be billed? Multiple options are kicked around. 

-Jerry comes up with an effective method that Sam will promptly take and make his own.

-“We have to respect our own time, even if our clients don’t.”

-It’s always tough handling billing for multiple quick emails from a customer.

-An old topic of billing for things like managed backups can be financially beneficial for a consultancy and technically beneficial for the customer. 

-Mike Bombich of Carbon Copy Cloner puts out a great product but also is a great help to the Mac community. 

-Jerry reached out for support with a drive that wouldn’t boot. A product that was kicked around and worked for Jerry, although not officially endorsed, is iBoySoft. Jerry’s situation had a positive outcome reviving an unmountable disk.