Have you ever faced a crisis?  How well did you do?  You should always want to improve your skills in case another happens.  On the 20th anniversary of 9/11, G. Mark Hardy shares some of his experiences as the on-scene commander for the military first responders at the World Trade Center, and expands that into a set of skills and attributes that you can cultivate to become a more effective crisis response leader in your role as a cybersecurity professional.

References:

• 5 Leadership Skills Link