In this episode of Dollars to Donuts I speak with Daniel Escher, Director of UX and Research at Remitly. We talk about more ways for researchers to add value, business questions over research questions, and the things that researchers worry about.

Where I think collective identity can be limiting is when someone thinks of themselves as a researcher and says, “Therefore, that means this is my small box of things that I do and ways that I contribute.” And what I always want to do is push that box to be bigger, right? I’m not at all saying that the box doesn’t exist in any way. But we as researchers can drive far more decision-making, far more strategy, far more hypotheses than I think we realize. I think that we tend to want to hand off work to other people when actually what I encourage my team to do is figure out where are the places where actually a handoff doesn’t make sense, but a handshake makes sense. There’s some contact there. Or where does hand-holding make sense, where there’s really extended involvement? – Daniel Escher

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