The Trusted Technician

47. Give Yourself Guard Rails With A Strong Process

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Hunter from D&R Heating & Cooling in West Virginia shares how learning a process to follow on his HVAC service calls helped him create guardrails to stay on track, have better conversations, and better help his customers.


Key Takeaways:

  • Guard Rails keep you from going off the cliff by going in the wrong direction with customers.
  • How to separate Mechanical Problems from People Problems.
  • Why it's helpful to understand customers' wants vs needs.
  • The secret to selling a lot of add-on accessories. 

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    The Trusted TechnicianBy SBE - Service Business Evolution