When we put humans first, we can learn a lot. Stephanie Hammes-Betti is the Senior Vice President of Innovation Design at US Bank, and her 18-year career there has given her extensive know-how in UX/UI design, usability testing, and technology solutions. Stephanie joins the show to chat about how innovation happens within a large organization, how to go about listening to customers, and the benefits of teaching an innovative mindset to employees.