Tom Laird and Marc Bernstein discuss OttoQA's capabilities, LLM approach vs. keyword approach, and calibration & QA workflows.
 
Timestamps:
00:00 OttoQA Beginnings & AI Experience
08:00 LLM Approach vs. Keyword Approach
11:00 Customer Experience
15:00 OttoQA Capabilities
24:15 Calibration & QA Workflow
34:05 OttoQA & AI in 3 Years

Tom Laird and Marc Bernstein discuss OttoQA's capabilities, LLM approach vs. keyword approach, and calibration & QA workflows. Timestamps: 00:00 OttoQA Beginnings & AI Experience 08:00 LLM Approach vs. Keyword Approach 11:00 Customer Experience 15:00 OttoQA Capabilities 24:15 Calibration & QA Workflow 34:05 OttoQA & AI in 3 Years

Tom Laird and Marc Bernstein discuss OttoQA's capabilities, LLM approach vs. keyword approach, and calibration &amp; QA workflows.
 
Timestamps:
00:00 OttoQA Beginnings &amp; AI Experience
08:00 LLM Approach vs. Keyword Approach
11:00 Customer Experience
15:00 OttoQA Capabilities
24:15 Calibration &amp; QA Workflow
34:05 OttoQA &amp; AI in 3 Years

#48 - OttoQA: LLMs vs. Keywords

Reimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.

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#48 - OttoQA: LLMs vs. Keywords

#48 - OttoQA: LLMs vs. Keywords

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