Reimagining The Contact Center - with Marc Bernstein

#49 - Convoso: Effective Prompt Engineering


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Bobby Hakimi and Marc Bernstein discuss Convoso's AI capabilities, automated call assistants, prompt engineering, and more.


Timestamps:

00:00 Introduction

00:55 Convoso & AI Capabilities

05:00 Automated Call Assistants

07:15 Support Use Cases

08:23 Prompt Engineering

14:30 Convoso's AI Roadmap

22:10 AI in 3 Years

...more
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Reimagining The Contact Center - with Marc BernsteinBy Marc Bernstein

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