When a client reacts emotionally to 'bill shock' it can hurt our feelings, pride, our financial security and sense of personal value. We need a safe place to ask for help and relieve frustrations. But is making fun of clients in private Facebook Groups a temporary fix to a bigger, more serious issue? 

In this gutsy episode, Amy Hooke puts her professional reputation on the line, by exposing a toxic culture in online bookkeeping and accounting communities.

The real message of this episode is: "Mushrooms may look pretty, but they are poisonous and deadly. And in the same way, making fun of clients appears like harmless relief, but it's toxic for our communities in the long term."

 

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