Today's podcast guest is Bruce Himelstein, Founder of the BJH Group.  I first met Bruce when he was my Senior Vice President of Sales & Marketing.  I was initially afraid to introduce myself to him, due to his position within the brand, yet he immediately disarmed me and taught me (through his approach, not to take myself too seriously).  He has been an informal mentor to thousands of us!

He is credited with leading some of the travel and hospitality industry’s most prestigious domestic and global brands during a 30+ year illustrious career setting the global standards in hospitality, marketing, and C-level executive management. Successful at every level of his career, Bruce Himelstein now helps growing and established businesses achieve new levels of success as a marketing, hospitality industry, and luxury brand consultant, as well as a business facilitator. 

We discuss:

-His education and aspiration with Radio and Television

-COLLECTING CUSTOMER COMMENT CARDS and finding praise and appreciation within HOSPITALITY

-A love for communication and a deeper respect for LISTENING

-Mopping floors backstage preparing him to be ONSTAGE

-The importance of being a GREAT COLLABORATOR

-Why he doesn't take himself too seriously, but always takes his positions seriously

-LOVING THE INDUSTRY that is a SMALL VILLAGE with a long memory

Bruce Himelstein has been credited with leading some of the travel/hospitality industry’s most prestigious brands into the new era, including Loews Hotels, The Ritz-Carlton, and Oceana Cruises.

As Corporate Vice President of Sales and Marketing for The Ritz-Carlton Hotel Company, he successfully implemented the renewal and transformation of the trusted luxury brand, with his groundbreaking “Blow The Dust Off The Lion and Crown” campaign.

This campaign effectively reinforced the hotel’s prestigious appeal to longtime clientele while opening up a whole new market by attracting a new generation of guests to the global brand. Mr. Himelstein and this campaign are featured prominently in Joseph Michelli’s New York Times bestseller, The New Gold Standard.

An inductee into the American Marketing Association Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board. In addition to a full book of speaking engagements, Mr. Himelstein participates in interviews such as those with the Wharton Business School on XM Sirius radio and as a part of the Forbes’ CMO Series.  

More information on Bruce's company can be found at: thebjhgroup.com.

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