We've all been there.  You can't always get what you want.  Sometimes it happens early in the design process and you have time to work through a substitution, and sometimes it happens when product shows up and you've got the cases open (surprise!).  Either way, knowing how to approach handling changes is important.

AJ, Jamie, and Bo reminisce on some of their personal experiences where they had to work through product substitution problems.

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This episode is sponsored by bozie8823.com and the New 1 Shot Ball 2.0.