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#49 - SALES TIP: You’ve screwed up. Now what?
Everyone makes mistakes. (And truthfully, if you're not making mistakes... you're not trying hard enough.) So, what do you do when your mistake affects a customer?
You need to act.
But a mistake can be an opportunity. In this 13 minute chat, Brendan and Bob discuss how you should think mistakes and how to respond when they happen. If you do it right, you might even have a better customer relationship.
To learn more about B2B sales and get regular updates, sales tips, templates and other resources, sign up for Brendan's newsletter here. And to purchase Sales Craft: Proven Tips, Practices and Ideas to Advance your Sales Success, click here.
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By Brendan McAdams and guests
5
33 ratings
Everyone makes mistakes. (And truthfully, if you're not making mistakes... you're not trying hard enough.) So, what do you do when your mistake affects a customer?
You need to act.
But a mistake can be an opportunity. In this 13 minute chat, Brendan and Bob discuss how you should think mistakes and how to respond when they happen. If you do it right, you might even have a better customer relationship.
To learn more about B2B sales and get regular updates, sales tips, templates and other resources, sign up for Brendan's newsletter here. And to purchase Sales Craft: Proven Tips, Practices and Ideas to Advance your Sales Success, click here.