2:09 Walking in and being judgmental and pointing out all the stuff that is easy, like these guys that are perpetual list makers.

2:55 At Crossover we would not tell you what to do unless we are willing to do it ourselves.

3:32 We are always learning and don't have all the answers but have enough to get started.

3:53 Holding people accountable is all part of the right outcome.

4:12 "How the heck did they get here?" "What's so wrong that here's where we're at?" "Why did the emotion of a situation get so elevated?"

5:39 Make sure we protect the customer and support the employees of that organization.

7:14 Often times we are not given all the tools to be successful at the start, but find the best way to support.

12:52 We look for a way forward that is meaningful for everyone involved.

15:12 The experience and bandwidth to lend that type of help that is truly required. Something Crossover can support with speed and precision.

16:57 It's not necessary to say you know how you are going to help me; "it's why you think you can help me."

18:51 First step is somebody realizing and recognizing that they potentially need help, this is a huge step and it takes courage.

25:11 Authentic self and how you show up today is extremely important.

Contact Michael at [email protected] Website xosol.com