Most of us respond bitterly to direct criticism. When we’re looking to change people without offending them or arousing resentment, simply changing one three-letter word can be our key to success. We talk about that three-letter word in this episode. Principle 2: Call Attention to People's Mistakes Indirectly. More timeless wisdom from Dale Carnegie's "How To Win Friends and Influence People".

Originally released May 10, 2017 (Episode 256).

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