The Proven Principles Podcast | Strategic Hospitality Operations

#5: 10 Tips To Immediately Improve Service

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In this episode shares 10 simple practices that you can use right away to improve service in your operation. 

  1. 5/10 rule 
  2. Ending employee conversations when guests are present 
  3. Acknowledging guests when you pass them in the hall 
  4. Opening doors 
  5. Walking guests part way when they ask for directions 
  6. Using time of day greetings 
  7. Avoiding jargon or language that is too casual 
  8. Be the first to offer assistance 
  9. Empowerment 
  10. Tailor your delivery to the level that your guest wants to receive 


    11. ***

    Proven Principles is a hospitality operations consulting and coaching company built on the best practices of the luxury hotel industry.

    We help customer-service focused businesses and vacation rental property owners drive better performance, productivity and profitability with best-in-class operations strategy, employee training and project management.

    Visit Proven Principles: https://www.theprovenprinciples.com

    Follow Adam:

    Twitter: twitter.com/adamknight

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