Join Jim de Vries in this riveting episode of Conversations on Resilient Leadership as he sits down with Ken Gould, a 50-year veteran of the security industry and founder of KG Consulting. Ken’s journey, from managing his family’s business to leading multimillion-dollar companies and shaping industry associations, offers a masterclass in resilient leadership.In this episode, Ken shares:Leadership vs. Management: Why visionary thinking, kindness, and humility define true leadership—not just task management.Crisis Resilience: Firsthand lessons from steering teams through 9/11, Hurricane Sandy, and the COVID-19 pandemic.The Power of Listening: How overcoming his own “driven” persona taught him the value of patience and empowering others.Building Trust: Simple yet transformative acts—like shoveling snow for a janitor or sending handwritten birthday cards—that forge loyal teams.Industry Insights: Why customer service, compliance, and embracing technology are critical for thriving in today’s security landscape.Packed with gritty anecdotes, actionable strategies, and Ken’s signature Brooklyn charm, this episode is a must-listen for leaders seeking to inspire, adapt, and leave a legacy. Whether you’re navigating crises or building a culture of kindness, Ken’s wisdom will fuel your leadership journey.Tune in now and discover how resilience, integrity, and a little old-school day-timer planning can redefine success.