AI chatbots are becoming increasingly sophisticated in how they interact with users. The insights afforded by AI tools can also be used to streamline workflows and improve efficiency across a range of organisations and their services.

With the NHS reporting that one in five children and young people in England had a ‘probable mental disorder’ in 2023, have we reached a point where AI innovations could – or should – be used to help cope with a seemingly ever-growing demand for support?

The Mix is one example of a youth advice and support service who have previously integrated AI into their work. In this episode, Vicki is joined by The Mix CEO Chris Martin to unpack the benefits (and possible pitfalls) of AI innovations in the charity sector. 

Talking points:

• Is AI suited to tackle the demand for mental health support or is ‘efficiency’ another word for ‘cheap’? 
• How might support bots that are personalised – and potentially indistinguishable from real people – be problematic? 
• What more is needed to unlock AI's potential in support services as well as beyond them? 

Tech Shock is a Parent Zone production. Follow Parent Zone on social media for all the latest on our work on helping families to thrive in the digital age. Presented by Vicki Shotbolt. Tech Shock is produced and edited by Tim Malster.

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