Paul Camidge Service Leader with over 40 years experience as a Service Engineer. The last twenty in a variety of Medical Devices and Diagnostics companies, is joined by Arnauld Billard, who is a Service leader with 16 years of experience in Service Leadership with companies like Baxter international, and as Director of Service with BD (Beckton Dickinson), and Senior Director of Service at Cepheid.He has mainly worked in Medical devices and diagnostic equipment, and he is located in France.With their experience they Paul and Arnaud discuss the 5 Attributes you need to be a good Field Service Engineer in 2026.1. Define what is a Good Engineer?2. What is a Field Engineer in this specific organization? What do they need to do?3. Communication skills4. Commercial Awareness5. Resilience