Empowering Healthy Business: The Podcast for Small Business Owners

#5 - Creating a Business Operations Playbook


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Get ready to unlock the power of efficiency and consistency in your small business with the wisdom of our special guest, Chris Gwinn. This episode offers a deep dive into the world of business operations playbooks. We start off by unraveling the essence of these playbooks and how they can be instrumental in fostering scalability in your business. Chris shares some actionable tips on how to build a playbook starting from company information, policies, and then diving into specific processes and roles.

Ever wondered how standard operating procedures, key performance indicators, and training programs can revolutionize your business operations? Well, prepare to find out as we dissect these elements and more. You'll hear Chris's personal story of supporting his father's business through the development of playbooks and dashboards. We also delve into the importance of process documentation in building standard operating procedures, and the value of visual elements and examples in making these processes more comprehensible.

Finally, let's talk about culture. A playbook isn't just a document, it's a vital part of your company's culture. We'll guide you on how to integrate your playbook into your company's DNA and maintain it to ensure accuracy. Gaining buy-in from top to bottom, and effectively communicating the benefits of the playbook to all your employees is crucial. You'll learn how companies like Great Lakes Advisory can assist in this journey from inception to completion.

Connect with Chris at:
greatlakesadvisory.com
linkedin.com/in/chris-gwinn-cfa-96383b26

Sponsored by SmartBooks. To schedule a free consultation, visit smartbooks.com.

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Sponsored by SmartBooks. To schedule a free consultation, visit smartbooks.com.

Thanks for listening!

Host Cal Wilder can be reached at:
[email protected]
https://www.linkedin.com/in/calvinwilder/


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Empowering Healthy Business: The Podcast for Small Business OwnersBy Cal Wilder