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CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2024. To run through them, he's joined by:

Nick Delis, Senior Vice President of International and Strategic Sales at Five9 and Christopher Brooks, Head of Consulting at Lexden CX.

Both share their perspectives on each of the trends - as shared below:

• Cloud Migrations 
• Rising Customer Expectations 
• Personalization 
• Proactive Customer Outreach 
• AI Integration in CX Strategy 

To learn more about Five9's CX tech, visit: https://www.five9.com/en-uk

Meanwhile, for more from Christopher, visit: https://lexdengroup.com/

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