In this episode, Lauren & Matt share their strategies for providing top tier support for your customers. Whether you’re taking preventative measures, planning a proactive approach, or providing solutions to unexpected problems, we’re here to help you help your customers. 

Watch this episode on YouTube!

Dive Deeper

💡 Explore These Resources

• Preparing Your Site for Holiday Book Sales
• Joanna Penn’s Bookstore FAQ Page 

💡 Listen to These Episodes

• Ep #39 | Pain Point Solutions for Your Ecommerce Store
• Ep #40 | Getting Your Bookstore Ready for the Holidays
• Ep #70 | How Does Selling Direct Actually Work?

💡 Read These Blog Posts

• Customer Service and Your Ecommerce Business
• 5 Ways to Get Your Lulu Direct Store Ready for the Holidays
• Direct Sales Basics for Selling Your Book with Lulu

💡 Watch These Videos

• Customer Service Tips for Your Ecommerce Business 
• Onboarding Customers for Your Ecommerce Business 
• The Life of a Book 

Sound Bites From This Episode

🎙️ [2:42] “I think these things will help anybody who is operating their own digital storefront and finds themselves in a situation where they are selling something to somebody else online.”

🎙️ [21:21] “We've gotten so Amazon lately where we just expect everything overnight and not even they can fulfill that half the time anymore. So putting a very human element to your product, the production time that it takes, that really helps temper people's expectations.”

🎙️ [35:07] “I think oftentimes as creators, solopreneurs, small business owners, we think we have to be everywhere at all times, not only for creating content, but also for supporting people. And that's just not true. It's not true. And it's not sustainable.”

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