CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.

To help run through all of them, he's joined by: Chris Crosby, Founder & CEO of Ventures CX Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center.

 Both guests share their perspectives on the following use cases, one as a contact center leader and another as a tech specialist. 

1. Customer Intent Modelling 
2. GenAI-Powered Virtual Agents
3. Real-Time Agent Assistance
4.  Auto-QA
5. Feedback Analysis

To learn more about the Zoom Contact Center, visit Zoom.