Our “Calls from Quarantine” series continue in this episode with Serap Zel, Human Resources Director at BIC North America. Serap shares her global perspective from an HR standpoint on how organizations need to fill knowledge and skills gaps in their sales teams, the fundamental challenges the coronavirus exposes within organizational infrastructures, and what it takes to break deadlock in internal negotiations.

Serap also shares incredible perspectives for business leaders on how to not only find and attract great talent, but how to keep them as well. We all remember the famous cartoon on trainings & development in companies:

CFO: “What if we train them and they leave?”

CEO: What if we don’t and they stay?”

Hosted by Zabeen Mirza, Managing Director & Miguel Guerrero, Head of Client Services, Schranner Negotiation Institute

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