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5: Kathryn Castle, Head of Technical Support Engineering EMEA, Optimizely
In Episode #5 of the Support Leaders Podcast, we interview Kathryn Castle, Head of Technical Support Engineering EMEA for Optimizely.
We discuss how she started teaching English after studying at the University of Warwick before starting her career in support. We talk about all of the changes she’s seen since starting at Optimizely in 2014.
In this episode, you will learn:
The book’s Kathryn recommends:
Crucial Conversations
High Output Management
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In Episode #5 of the Support Leaders Podcast, we interview Kathryn Castle, Head of Technical Support Engineering EMEA for Optimizely.
We discuss how she started teaching English after studying at the University of Warwick before starting her career in support. We talk about all of the changes she’s seen since starting at Optimizely in 2014.
In this episode, you will learn:
The book’s Kathryn recommends:
Crucial Conversations
High Output Management